Terms & Conditions
About Us
This web site is owned and operated by Acorn Cleaning Equipment Ltd who are completely dedicated to your total satisfaction. If you have any suggestions, comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Acorn Cleaning Equipment Ltd
Unit A1 Gledholt Business Park
Allen Row
Paddock
Huddersfield
HD1 4SB
Phone: 0800 0197115
Email: info@sparepartsdirect.com
Our Contact details:
Acorn Cleaning Equipment Ltd
Unit A1 Gledholt Business Park
Allen Row
Paddock
Huddersfield
HD1 4SB
Phone: 0800 0197115
Email: info@sparepartsdirect.com
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments and Paypal. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may call us with your card information on 08000197115
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We accept card payments and Paypal. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may call us with your card information on 08000197115
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Shipping and Handling is free for all orders over £100.00 + v.a.t
Delivery Schedule
We deliver your order right away. We will normally send your order to you in 3 business days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For all orders made from the UK 20% VAT is added.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction. All our products come with a 12 month return to base warranty. If you require any help please don't hesitate to contact us.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively you can call on 08000197115
Privacy Policy
Acorn Cleaning Equipment Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy
Returns are accepted within 14 days of purchase. D-Parts or special order parts are non-returnable. All refunds will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This return policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in unopened and unused saleable condition.
Spare parts ordered by the customer in error or returned for refund will be subject to a 30% restocking fee.
Our return address is;
Acorn Cleaning Equipment Ltd
Unit A1 Gledholt Business Park
Allen Row
Paddock
Huddersfield
HD1 4SB
Please put copy of your invoice/order inside the return parcel.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Please note; Orders sent out of the UK can be charged Import Duty. This is a tax imposed by the government of a country and payable on delivery of your order. Returns will not be accepted due to this charge.
Any goods returned should be in unopened and unused saleable condition.
Spare parts ordered by the customer in error or returned for refund will be subject to a 30% restocking fee.
Our return address is;
Acorn Cleaning Equipment Ltd
Unit A1 Gledholt Business Park
Allen Row
Paddock
Huddersfield
HD1 4SB
Please put copy of your invoice/order inside the return parcel.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Please note; Orders sent out of the UK can be charged Import Duty. This is a tax imposed by the government of a country and payable on delivery of your order. Returns will not be accepted due to this charge.